AWS Cost Management and Customer Support
There are 4 main support plans::
- Access online resources (basic)
- General guidance from AWS (Developer)
- 24-hour technical support (Business)
- Dedicated Account Managers and Personaliiseid Consultation
Total Cost of Ownership
The Total Cost of Ownership (ToC) calculator is a free calculator to compare AWS cloud and on-premise costs. It’s designed for anyone who is considering migrating to AWS.
It creates a report after we complete a short questionaire.
The report will include estimated on-premise costs such as:
- Server hardware
- Network hardware
- Power and cooling costs
- Data center space
- Cost of IT personnel
- Based on assumption costs
Billing Dashboard
Overall billing for the current month.
Spend Summary Graph
Cost for the previous month, current month to date, and estimates cost for current month to the end.
Spend by Service & Service by Spend
Current month-to-date only. What services are used most. Both graphs provide costs. And information on the services used the most.
Spend by service shows percentages of total cost. Service by spend shows amounts spent on service.
Cost Explorer
Graphs historic data up to 12 months and provides forecasts up to 3 months. Also provides reserved instance recommendations.
Also includes numerous preset filters.
Consolidated Billing
Companies with numerous, separate AWS accounts. Simplify billing with potential cost savings.
Customer Support
| Plan | User Profile |
|---|---|
| Basic | Individual Users Experiment with AWS |
| Developer | Individual users experimenting with AWS |
| Business | * Multiple Accounts * Production Environments on AWS * Use 1-2 services heavily |
| Enterprise | * Multiple accounts * Large scale, business critical production environments |
Customer Service and Communities
All plans have 24/7 access to community resources.
Best Practices
All plans have access.
Trusted Advisor’s six core checks.
Personal Health Dashboard
All plans have access.
Monitors AWS issues in regions and AZs that affect your account and alerts you.
Business & Enterprise have access to the health API.
Technical support
Developer plan only gets business hours, business and above get anytime.
Cases
Business & Enterprise can do this programmatically.
System Impaired (Developer subscriber)
12 hours
Production System Down (business subscriber)
Within 1 hour
Business-critical system down (enterprise)
Within 15 minutes.
The agreed response time only applies to the initial response from AWS, not follow-up responses.
Architectural Support
Developer only gets best practice, but enterprise gets custom.